Privacy Policy

A | Introduction

1. The privacy of visitors to our website matters a great deal to us, and we are committed to protecting it. This policy sets out what we do with your personal information.
2. Consenting to our use of cookies in accordance with this policy on your first visit to our website allows us to use cookies each time you visit our site.

B | Collection of personal information

The following types of personal information may be collected, stored and used:

1. Information about your computer, including your IP address, your geographic location, the type and version of your browser, and your operating system;
2. Information about your visits to and use of this website, including the referring source, the length of the visit, the pages viewed and the paths taken through the site;
3. Information such as your email address, which you give us when you register on the site;
4. Information you enter when you create a profile on our website;
5. Information such as your name and your email address, which you enter to subscribe to our emails or newsletters;
6. Information you enter when you use the services on our website;
7. Information generated while you use our site, including when, how often and in what circumstances you use it;
8. Information relating to the purchases you make, the services you use or the transactions you carry out on our site, including your name, address, telephone number, email address and bank details;
9. Information you post on our website with the intention of publishing it on the internet, including your username, your profile pictures and the content of your posts;
10. Information contained in any communication you send us by email or through our website, including its content and its metadata;
11. Any other personal information you send us.

 

C | Use of your personal information

Personal information provided to us through our website will be used for the purposes described in this policy or on the relevant pages of the site. We may use your personal information to:

1. Administer our website and our business;
2. Personalise our website for you;
3. Enable your use of the services offered on our website;
4. Send you the goods purchased on our site;
5. Provide you with the services purchased on our site;
6. Send you statements, invoices and payment reminders, and collect your payments;
7. Send you non-marketing commercial communications;
8. Send you email notifications that you have expressly requested;
9. Send you our newsletter by email, if you have asked for it (you can tell us at any time that you no longer wish to receive our newsletter);
10. Send you marketing communications about our business or about carefully selected third-party businesses that we believe may interest you, by post, or if you have expressly agreed, by email or similar technology (you can tell us at any time that you no longer wish to receive marketing communications);
11. Provide statistical information about our users to third parties (without those third parties being able to identify any individual user from that information);
12. Handle enquiries and complaints relating to your website made by you or concerning you;
13. Maintain the security of our website and prevent fraud;
14. Check compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website’s private messaging service); and
15. Other uses.

If you submit personal information on our website with a view to publishing it, we will publish it and may use that information in accordance with the permissions you grant us.

Your privacy settings can be used to limit the publication of your information on our website and can be adjusted in your privacy settings on the website.

Without your explicit consent, we will not provide your personal information to third parties for their direct marketing, nor for that of other third parties.

 

D | Disclosure of your personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors so far as is reasonably necessary for the purposes set out in this policy.

We may disclose your personal information to any member of our group of companies (meaning our subsidiaries, our ultimate holding company and all its subsidiaries) so far as is reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

1. So far as we are required to do so by law;
2. In connection with any ongoing or prospective legal proceedings;
3. To establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
4. To the purchaser (or prospective purchaser) of any business or asset in our possession that we are selling or considering selling; and
5. To any person we reasonably believe to be part of a court or other authority competent for the disclosure of that personal information if, in our opinion, such a court or authority would be likely to order the disclosure of that personal information.

Except as provided in this policy, we will not pass your personal information to third parties.

 

E | International data transfers

1. The information we collect may be stored, processed and transferred in any of the countries in which we operate, so as to allow us to use the information in accordance with this policy.
2. You expressly agree to the transfers of personal information described in this Section E.

F | Retention of your personal information

1. This Section F sets out our data retention policies and procedures, designed to help us comply with our legal obligations regarding the retention and deletion of personal information.
2. Personal information that we process for any purpose is not kept for longer than is necessary for that purpose or those purposes.
3. Notwithstanding the other provisions of this Section, we will keep documents (including electronic documents) containing personal data:
   1. So far as we are required to do so by law;
   2. If we believe the documents may be relevant to any ongoing or potential legal proceedings; and
   3. To establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

G | Security of your personal information

1. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
2. We will store all the personal information you give us on secure servers, protected by password and firewall.
3. All electronic financial transactions carried out through our website will be protected by encryption technology.
4. You acknowledge that the transmission of information over the internet is inherently insecure, and that we cannot guarantee the security of your data sent over the internet.
5. You are responsible for keeping confidential the password you use to access our website; we will not ask you for your password (except when you sign in on our website).

H | Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page regularly to make sure you are aware of any change made to this policy. We may notify you of changes to this policy by email or through our website’s private messaging service.

 

I | Your rights

You can ask us to give you any personal information we hold about you; the transfer of such information will be subject to the following conditions:

1. The provision of sufficient proof of your identity (for these purposes we generally accept a photocopy of your passport certified by a notary plus an original copy of a utility bill showing your current address).

We may withhold the personal information you request so far as the law permits.

You can ask us at any time not to process your personal information for marketing purposes.

In practice, you will either expressly agree in advance to our using your personal information for marketing purposes, or we will give you an opportunity to refuse the use of your personal information for marketing purposes.

 

J | Third-party websites

Our website contains hyperlinks to third-party websites and information about them. We have no control over those sites, and are not responsible for their privacy policies or their practices.

 

K | Updating information

Please let us know if the personal information we hold about you needs to be corrected or updated.

 

L | Cookies

Our website uses cookies. A cookie is a file containing an identifier, a string of letters and numbers, sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be “persistent” or “session” cookies: a persistent cookie is stored by the browser and stays valid until its expiry date, unless the user deletes it before then; a session cookie expires at the end of the user session, when the browser is closed. Cookies do not generally contain information that identifies a user personally, but the personal information we store about you may be linked to the information stored in and obtained from cookies.

1. The names of the cookies we use on our website and the purposes for which we use them are set out below:
   1. We use Google Analytics and Adwords on our website in order to: recognise a computer when a user visits the website; track users as they browse the website; enable the use of a basket on the website; improve the use of the website; analyse use of the website; administer the website; prevent fraud and improve the security of the website; personalise the website for each user; send targeted advertising that may interest certain users;
2. Most browsers let you refuse or accept cookies. For example:
   1. in Internet Explorer (version 10), you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
   2. in Firefox (version 24), you can block all cookies by clicking “Tools”, “Options”, “Privacy”, then selecting “Use custom settings for history” from the drop-down menu and unticking “Accept cookies from sites”; and
   3. in Chrome (version 29), you can block all cookies by going to the “Customise and control” menu, then clicking “Settings”, “Show advanced settings” and “Content settings”, then selecting “Block sites from setting any data” under the “Cookies” heading.

Blocking all cookies will have a negative effect on the use of many websites. If you block cookies, you will not be able to use all the features of our website.

1. You can delete cookies already stored on your computer. For example:
   1. in Internet Explorer (version 10), you have to delete the cookie file manually;
   2. in Firefox (version 24), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show cookies” and then “Remove all cookies”; and
   3. in Chrome (version 29), you can delete all cookies by going to the “Customise and control” menu, then clicking “Settings”, “Show advanced settings” and “Clear browsing data”, then “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.
2. Deleting cookies will have a negative effect on the use of many websites.