1 | Contact
How can I contact GoldReserve?
Our client advisers will be glad to answer your questions.
2 | Products and services
Do you sell gold coins?On goldreserve.fr you can buy gold bars and gold coins alike. We sell every kind of gold coin:
- Coins with an indicative quotation in France: Napoléon 20 francs Coq, Swiss 20 francs, 20 dollars
- Older coins: Louis d’or, 20 francs gold with various effigies, coins from every regime or empire and every period
- Recent international coins: Maple Leaf 1 ounce gold, Lunar 1 ounce gold, China Panda 1 ounce, and others
You will find all the gold coins in the online shop.
Are the bars and coins bought on goldreserve.fr sealed?When you buy on goldreserve.fr, only gold coins are placed in sealed pouches. Our gold bars and minted bars come with a case. If you have a particular request, or would like your products packed in individual sealed pouches or in another way, get in touch once your order is placed:
Each additional seal is charged at €10.
Do bars come with a certificate?All our gold bars come with a certificate of authenticity whose details are repeated on the bar itself. The certificate is a legal requirement and your dealer will ask for it when you sell. A replacement can always be issued for an additional fee. Our gold bars come from suppliers who are members of the LBMA (London Bullion Market Association), the international body that brings together the largest participants and sets the rules of these markets. It lays down standards for the purity, shape and provenance of gold bars, from the 400 ounce bar through to the way trades are settled.
Which languages do you speak?Our head office is in Paris, but GoldReserve is an international platform. We also speak English.
3 | Payment
Which payment methods can I use?We accept:
- payment by bank card (VISA, MasterCard) up to €10,000
- bank transfer, with no upper limit.
You choose your payment method during the order process. For larger amounts, please call us on
+33 9 72 52 18 24.
How do I pay by bank transfer?During the order process, tick the “Bank transfer” option. Once your order is placed, you will receive a confirmation with our bank details and the instructions for completing the payment.
Can I change my payment method after placing my order?Your payment method cannot be changed once the order process is complete. If anything goes wrong, please write to us at
contact@goldreserve.fr or call us on
+33 9 72 52 18 24.
How long do I have to pay for my order?If you pay by bank card, payment is taken when you order. If you choose bank transfer, we wait for your funds to arrive before crediting your account and completing the order. The price becomes final only once the funds are received, on the basis of the product price in force at the time of the order placed after the account is credited.
How do I know you have received my funds?Our teams check our bank account regularly. We then send you a confirmation email as soon as your payment arrives.
What happens if my payment is not received?Gold Reserve may cancel an order at any time if it does not meet the terms and conditions, or if payment has not been received within a reasonable time.
To buy gold and silver, will I need to provide documents?When you buy precious metals, we ask for identity documents. You must be of legal age and hold proof of identity, a national identity card or a passport. You will also need to provide proof of address. If you did not upload them when creating your account, we will contact you so that you can send them once your order is accepted.
Can someone else pay on my behalf?Any order placed on goldreserve.fr must be paid by the person who placed it and whose name appears on the invoice. The name on the bank account and the name on the invoice must match for the payment to be accepted.
How much VAT is there on my purchases?When you buy gold, there are two cases:
- Investment gold, coins and bars, has not been subject to VAT within the EU since 1 January 2000
- Collector coins are subject to VAT on the margin
When you buy silver, two cases need to be distinguished:
- Silver coins with a face value and legal tender status: no VAT
- Collector silver coins: VAT on the margin applies
- Silver bars are subject to VAT
3D Secure / Verified by Visa / SecureCode: what is it?3D Secure is called “Verified by Visa” at Visa and “SecureCode” at Mastercard. It is a mandatory system that limits fraudulent card payments made without the card being physically present, with stolen card numbers for instance. It lets merchants reduce the risk of fraud and so make their customers’ payments safer.
How does it work?The steps of your online purchase do not change. You enter your card number, the expiry date and then the security code. After that, you are redirected to your bank’s site, where you are asked for further information to confirm that the payment is not fraudulent.
Why is the price different when I place my order?The price may differ between the moment you look at the product and the moment you order, because prices update in real time from the market. On a product page, the unit price is higher than the price offered for larger quantities.
What explains the difference between the price of the products and the gold price on the international market?The gold price is set on various marketplaces, chiefly London (LBMA), New York and Shanghai. Products also carry the costs of manufacturing, handling and logistics, plus the dealer’s margin. Some products carry a premium as well, the result of demand running ahead of available supply. That is the case in particular for collector items, whose scarcity pushes the price up.
4 | Orders
Can I cancel or change my order once it has been placed?Once your order is placed on goldreserve.fr, it is irrevocable. The price of our products is indexed to the gold or silver price, and your orders affect our own supply. An order cannot be cancelled. If you need to, please write to us at
contact@goldreserve.fr or call us on
+33 9 72 52 18 24.
Is there a discount for large volumes?Our prices fall as the quantity rises. The tiered prices are shown next to your order.
5 | Delivery
What delivery options are there?The delivery options depend on the value and the weight of the parcel. Declared Value (VD) is a secure transport service. Registered post is preferred for low values (€1,500). An express carrier such as DHL is preferred for bulky parcels.
For gold:
- Registered post below €1,500
- Declared Value above €1,500 and up to €100,000. Beyond that, several parcels are sent for security reasons.
For silver:
- Declared Value for any shipment below 4,200 g
- Express carrier (DHL for example) above 4,200 g.
What are the delivery charges?The delivery charges are as follows:
- €10 for orders below €1,000
- €25 for orders below €5,000
- Free of charge for any order above €5,000
How will my order be packed?Your order is packed in a parcel that we insure throughout the delivery, until it is safely received. Inside the parcel, the products come with packaging at no charge, which depends on the nature of the order, a case or a seal. Your invoice is available in your “My Account” area and is also sent to you by email.
Can I track my order?You should receive a confirmation email within 24 hours of placing your order, on working days only. If it has still not arrived after that, send us an email at
contact@goldreserve.fr or call us on
+33 9 72 52 18 24. You can also follow your order in your personal area. Depending on the type of transfer you have chosen, the delay can vary between 2 and 7 working days. For more information, ask your bank.
What happens if I am not there when the delivery arrives?If you are not there when the delivery arrives, the courier will leave a card in your letterbox. Take that card to your nearest collection point to pick up your order within 10 days. After that, the parcel is returned to the sender.
Can I change the delivery address?We are unfortunately unable to ship to any address other than your main residence. Every shipment must be signed for on delivery, so we need to send the goods to the address given when you registered, where you can be identified and are available to sign for them. If you would like to change your delivery address, go to your personal area.
6 | Shipping and returns
How long will my order take to ship?Depending on the delivery option you chose when ordering, your parcel takes on average 2 to 9 working days to reach you.
Do you ship internationally?We ship anywhere in France and to the countries of the European Union. The delivery terms described here apply in France. In other countries, other arrangements may need to be made.
How are your parcels packed?For the sake of discretion, your parcels are packed so as to give no indication of their contents.
How is my parcel insured in transit?Your parcel is insured by us until it is safely received. The insurance is included in the delivery charge billed with the order, and may also be offered free of charge in some cases.
What should I do if my parcel is damaged?Refuse any parcel whose packaging has been tampered with. It will then come back to Gold Reserve, who will inspect it and send you a new parcel with your order.
What is your returns policy?All our products come from suppliers who meet a strict specification. They are checked on arrival and again on despatch. We do not accept returns, unless a product is clearly at odds with how it is presented on the site, in which case it is replaced or refunded.
7 | Buying
How do I buy gold or silver on goldreserve.fr? Simply add the items you want to your basket, then follow the steps of the order process to complete your purchase.
Is there a minimum order? GoldReserve has a minimum order amount:
- by bank card: €300
- by bank transfer: €300
Is there a maximum order?An order on goldreserve.fr has no maximum amount.
Which products can I buy on goldreserve.fr?goldreserve.fr offers a wide choice of products:
- gold bars and minted bars from 1 g up to 1 kg;
- 400 ounce gold bars;
- gold and silver coins with legal tender status;
- collector gold and silver coins;
- and a great many coins in gold, silver, platinum or palladium from various sources.
Which currencies does goldreserve.fr accept?We accept payments in euros only.
8 | Secure storage
Can goldreserve.fr store my gold, silver, platinum or palladium for me?A storage service will be available shortly, for gold only.
9 | Security
Do you tell anyone about my precious metals purchase?Gold Reserve is a company under French law with no legal obligation to inform third parties of transactions carried out by customers. Gold Reserve does, however, comply with the OECD standards on anti-money-laundering.
10 | About gold and silver
How do you recognise silver?To recognise silver, look at the hallmark on the jewellery or the silverware. On jewellery, a 925 or 950 hallmark is struck into the metal. On silverware, a hallmark showing the ‘Minerve’ head must appear on the metal.
What are the 5 francs Semeuse coins of 1959 to 1969 worth?The silver 5 francs Semeuse coins are worth what the silver they contain is worth. Their value moves with the international quotation and does not differ according to the year of striking or their condition.
What is the price of gold per gram?The price of gold per gram can be found on the “Gold price” page
Is the 20 francs Napoléon 22 or 24 carats?The 20 francs Napoléon gold coin is 900 fine, which is 21.6 carats.
